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For cafés, salons, clinics, studios, shops, and other local businesses where the owner does a bit of everything. SureThing takes the busywork off your plate: it watches your reviews, drafts replies to customers, keeps your social accounts active, and tells you what’s changing in your area. You approve anything that goes out under your name.

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What you can hand off

  • Reply to reviews: see new Google reviews as they come in and approve a thoughtful reply to each one.
  • Answer customer messages: draft replies to emails and WhatsApp Business messages, such as questions about hours, prices, or availability.
  • Keep your social accounts active: posts about specials, events, and new arrivals for Instagram and Facebook, with your photos.
  • Post updates to your Google profile: weekly offers and news on your Google Business Profile.
  • Keep an eye on bookings: a morning summary of today’s appointments from your booking tool and calendar.
  • Send newsletters: a monthly email to your customer list with what’s new.
  • Watch the neighborhood: what nearby competitors are offering and how their ratings are trending.
  • Get a weekly snapshot: reviews, messages, bookings, and sales in one short summary.

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Try asking

Reviews
Weekly post
Customer messages
Competitors

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Apps to connect

See Connect your apps for how connecting works.

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Put it on a schedule

Most local-business work is regular, so it fits routines well. For example:
  • Every morning at 8, summarize new reviews and messages and draft the replies.
  • Every Monday, draft this week’s social posts and Google profile update.
  • On the first of the month, draft the customer newsletter.
Unless you tell it otherwise, routines prepare drafts and you approve them before anything is sent or posted.

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Start from a ready-made agent

These ready-made agents are a good fit for local businesses:
  • Local SEO: your Google Maps ranking nearby, reviews against competitors, and a prioritized list of fixes.
  • Google Maps Reviews: alerts for new reviews with a reply ready to paste.
  • Social Media Automation: a weekly batch of posts for your social accounts.
  • Website Audit: a scored report on your website, with what to fix first.

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Good to know

  • You approve what goes out. Posts and customer emails arrive as approval cards, and the agent checks the exact wording of a review reply with you before posting it. Nothing is published or sent until you approve it.
  • SureThing can’t make phone calls or send text messages. It works through email, WhatsApp Business, and your connected apps.
  • What it costs: a weekly batch of review replies or social posts typically uses about 5–15 credits. See What things typically cost.
  • Need a website? Agents can build a simple website for your business, or a dashboard to track your numbers. See Pages.