Skip to main content
Giving an agent your email or your social accounts is a big step. This page explains what agents can do by themselves, what always comes back to you, and where to change your mind.

​
What agents do on their own, and what waits for you

What comes back to you arrives as an approval card in the conversation. You can edit it, approve it, or discard it.
  • Emails and calendar invites always come back as a card in a conversation, even if you say “just send it”.
  • Social posts come back as a card by default. If you explicitly tell the agent to post right away, or you’ve told it before that it doesn’t need to ask, it can publish directly.
  • Websites go live as soon as you ask an agent to publish one. See Pages.

​
Routines ask for permission up front

A routine runs while you’re away, so it can’t stop to ask you. When an agent sets up a routine that will send email, permanently delete email, or change your calendar, it lists exactly what the routine needs and why, and waits for you to decide.
  • You can approve everything, only some of it, or nothing. See Permissions.
  • Permission belongs to that one routine. It doesn’t carry over to other routines.
  • A routine waiting for your decision doesn’t run. If it needs something you didn’t approve, it can’t do it.
  • To stop a routine, pause or delete it from Routines.

​
Choose which agents can use which apps

Connecting an app doesn’t give every agent access to it. You decide per agent:
  • From the app: open Integrations, select the app, and under Agent access select Give access or Remove access for each agent.
  • From the agent: select Connectors on the agent’s card to see and change what it can use.
  • Disconnect an app from Integrations or Settings → Connections. Every agent loses access to it right away. See Connect your apps.

​
Memory you can see and delete

Agents remember facts and preferences you share so you don’t have to repeat yourself. Open Settings → Memory to search, edit, or delete any memory. Memories can apply everywhere or to a single project. See Memory.

​
In Slack

When an agent answers in a Slack channel, anyone in the channel can talk to it, so it doesn’t use your connected accounts, such as email and calendar, or your private memories there. See What stays in SureThing.

​
Spending stays in check

  • A single run never spends more than the credits you had when it started, and runaway runs are stopped automatically.
  • When your balance runs out, scheduled routines are skipped until credits are available again. Nothing runs up a bill.
  • Spending review in the Routines view shows which routines cost the most over the last 30 days and suggests ways to save, such as pausing a routine or running it less often.
See Plans and credits for what typical work costs.

​
Your data

  • SureThing is SOC 2 Type 1 compliant. See the Trust Center for reports and security details.
  • SureThing doesn’t sell your personal information.
  • Data from Google accounts is handled under Google’s API Services User Data Policy, including its Limited Use requirements.
  • To delete your account and everything in it, open Settings, go to Danger Zone, and select Delete account. This can’t be undone.
For details on what’s collected, which AI providers process it, and how long it’s kept, read the Privacy Policy.